FAQs & Guides
Find answers to the most common questions about booking, pricing, safety, and everything else related to Clenzey home cleaning services.
How do I book a cleaning service?
Simply download the Clenzey app, select the service you need, choose a date and time slot, confirm your address, and pay securely online. Your booking is confirmed instantly with a matched professional.
What services does Clenzey offer?
We offer a range of home cleaning services including bathroom cleaning, kitchen deep clean, full home cleaning, deep cleaning packages, and move-in/move-out cleaning — all performed by trained professionals.
How is pricing determined?
Our pricing is flat-rate and transparent, based on home size (BHK) and the type of service selected. You see the exact price before booking — no hidden charges or surge fees.
Can I cancel or reschedule a booking?
Yes, you can cancel or reschedule your booking up to 2 hours before the scheduled time at no extra charge. Changes can be made directly from the app in just a few taps.
Are your cleaners background-checked?
Absolutely. Every Clenzey professional goes through a rigorous multi-step verification process including identity checks, address verification, and background screening before they join our platform.
What if I'm not satisfied with the service?
Your satisfaction is guaranteed. If you're not happy with the cleaning, we'll arrange a free re-clean within 24 hours or provide a full refund — no questions asked.
How do I track my cleaner's arrival?
Once your cleaner is on the way, you can track their real-time location via the Clenzey app. You'll also receive notifications when they're nearby and when they arrive at your door.
What cleaning products are used?
We use eco-friendly, non-toxic cleaning products that are safe for your family, pets, and the environment. Our professionals carry all supplies — you don't need to provide anything.
Is my home insured during a cleaning?
Yes, every booking is covered by comprehensive liability insurance. In the rare event of accidental damage, we handle the claims process and ensure you're fully compensated.
How do I contact support?
You can reach our support team via WhatsApp for instant replies, email us at business.clenzey@gmail.com, or visit the Help Center in the app. We're available 7 days a week.