Privacy Policy

Last updated: January 2026

At Clenzey, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our home cleaning platform and related services.

By using Clenzey, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

Personal information: name, email address, phone number, and home address
Booking details: service type, preferred date and time, special instructions, and service history
Device information: device type, operating system, browser type, and app version
Location data: used to match you with nearby service providers and provide accurate service coverage
Payment information: processed securely through our third-party payment partners

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our home cleaning services
To match you with vetted and verified cleaning professionals in your area
To process payments and send transaction confirmations
To send booking confirmations, reminders, and service updates
To ensure the safety and security of both customers and service providers
To respond to your inquiries, feedback, and support requests
To analyse usage patterns and improve the overall user experience

3. Information Sharing

We do not sell your personal information to third parties. We may share your data only in the following circumstances:

With service providers (cleaners) to fulfill your bookings — limited to the information necessary for service delivery such as your name, address, and booking details
With payment processors to complete transactions securely
When required by law, regulation, or legal process
To protect the rights, safety, or property of Clenzey, our users, or the public

4. Data Security

We take data security seriously and implement industry-standard measures to protect your information:

End-to-end encryption for data in transit and at rest
Secure servers hosted with reputable cloud infrastructure providers
Strict access controls limiting data access to authorised personnel only
Regular security audits and vulnerability assessments

While we strive to protect your data, no method of electronic transmission or storage is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

5. Data Retention

We retain your personal information for as long as your account remains active or as needed to provide our services. If you request account deletion, we will remove your data within 30 days, subject to any legal obligations that require us to retain certain information (such as financial records for tax compliance).

Anonymised and aggregated data that cannot identify you may be retained for analytics and service improvement purposes.

6. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Request corrections to any inaccurate or incomplete data
Deletion: Request the deletion of your personal data and account
Portability: Request your data in a structured, machine-readable format
Withdrawal of consent: Withdraw your consent for data processing at any time

To exercise any of these rights, please contact us using the details provided at the bottom of this page.

7. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience:

Essential cookies: Required for core platform functionality such as authentication and session management
Analytics cookies: Help us understand how users interact with our platform so we can improve our services

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

8. Third-Party Services

Our platform integrates with the following third-party services:

Payment processors: To securely handle transactions and billing
Mapping and location services: To provide real-time tracking of your service provider and accurate address matching

These third-party services have their own privacy policies, and we encourage you to review them. We only share the minimum data necessary for these services to function.

9. Children's Privacy

Clenzey is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a user is under 18, we will take steps to delete their information and terminate their account promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email or through a prominent notice within the app. We encourage you to review this page periodically for the latest information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:

Email: business.clenzey@gmail.com
WhatsApp: +91 70084 10996

We aim to respond to all privacy-related inquiries within 48 hours.